Privacy Policy

At VastraVaran, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to that information. Please read this policy carefully before using our website or placing an order. By using our website, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information: Name, email address, phone number, shipping and billing address, and other contact details you provide when creating an account, placing an order, or contacting support.
Transaction Information: Order details, products purchased, payment method and transaction records (payment processors may store some details separately).
Technical & Usage Information: IP address, browser type, operating system, pages visited, referring/exit pages, and other analytics collected via cookies and similar technologies.
Communications: Records of communications with our customer support (email, chat, phone) for service and support purposes.

How We Use Your Information

To process and fulfill your orders, manage payments, and provide order updates and tracking information.
To communicate with you about your account, orders, returns, customizations, and support requests.
To improve our website, products, and services through analytics and performance monitoring.
To send promotional messages, newsletters, and marketing communications if you opt in to receive them (you can opt out at any time).
To prevent fraud, enforce our terms, and comply with legal obligations.

Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (payment processors, shipping carriers, hosting providers, analytics providers). They have access only to the information necessary to perform their services.
Legal & Safety: When required by law, to comply with legal processes, or to protect our rights, property, or the safety of our users or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where user information may be transferred to the acquiring entity (we will notify users if such a transfer occurs).

Cookies & Tracking Technologies

We use cookies and similar technologies to provide, customize, and improve our services. Cookies help with:

Remembering your preferences and login sessions.
Understanding how you use the site (analytics) to improve performance and content.
Facilitating shopping cart and checkout functionality.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality and your shopping experience.

Data Security

We take reasonable steps to protect your personal information, including administrative, technical, and physical safeguards. Payment information is processed by secure third-party payment processors and is not stored on our servers. While we strive to protect your data, no transmission over the internet or electronic storage method is completely secure — we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Access & Correction: You can request access to and correction of your personal information by contacting us.
Deletion: You may request deletion of your account and personal data, subject to legal and operational constraints (e.g., transactional records needed for tax or legal compliance).
Objection: You can object to certain processing activities, such as marketing communications; you may opt out at any time.

Children

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date of the policy and, where appropriate, provide notice on our website. Continued use of the site after changes indicates acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: vastravaranhelp@gmail.com
Phone: +91-8290162172 (10 AM – 6 PM)

Thank you for trusting VastraVaran. We value your privacy and are committed to protecting your personal information.